Returns and Refund Policy

1. Our 30-Day Return Commitment

At velvetelvisboutique.com, customer satisfaction is the cornerstone of our business. Our Returns and Refund Policy provides you with a 30-day window from the date of delivery to request a return for any item purchased through our online store.

We believe that a clear and fair return process builds long-term trust. If for any reason you are not completely satisfied with your purchase, we are here to ensure the resolution is swift and professional. For details on how we deliver your items initially, please refer to our Shipping Policy.

2. Return Eligibility & Product Condition

To be eligible for a return under our Returns and Refund Policy, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in the original packaging with all tags attached.
  • Proof of purchase or a receipt is required for all transactions.
  • We accept exchange of products

Items that show signs of wear, or are returned after the 30-day period, will not be eligible for a refund. We maintain these strict standards to ensure the quality and hygiene of our products for all customers.

3. How to Start a Return via support@velvetelvisboutique.com

Initiating a return is simple. Please follow these steps to ensure your request is handled according to our Returns and Refund Policy:

  1. Email Us: Send an email to support@velvetelvisboutique.com with your order number and the reason for the return.
  2. Verification: Our team will review your request and provide you with the return shipping address in Indianapolis.
  3. Ship the Item: Package the item securely. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  4. Restocking Fees: No restocking fees

Please note that customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

4. 7-Day Return Window Processing

Once your return is received at our facility (5595 S Oates St #231, Dothan, AL 36301, United States), it will undergo a thorough inspection. According to our Returns and Refund Policy, we commit to a 7-day return window processing time.

Within these 7 business days, we will notify you via email whether your refund has been approved or rejected based on the condition of the item. This rapid processing ensures you are not left waiting for an answer.

5. 100% Refund Method via Stripe

If your return is approved, we will initiate a 100% refund of the product price. To ensure the highest level of security and speed, all refunds are processed exclusively through Stripe.

The funds will be credited back to your original Stripe account. While we process the refund within our 7-day window, please allow additional time for Stripe to reflect the transaction in your balance, depending on their specific terms of service. You can read more about user rights in our Terms of Services.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your account again. Then contact your bank support, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact support team at support@velvetelvisboutique.com. We are dedicated to resolving any financial discrepancies immediately to maintain our high-trust standing.

To maintain full transparency and comply with Google Merchant Center standards, we encourage you to review our full suite of legal documents:

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